We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.
Science

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Do Robots Make Good Hotel Staff?

Updated: May 16, 2024
Views: 1,809
References
Share

Would you take a room key from an animatronic velociraptor, or allow a moving claw to lug your luggage around? It might be too late to find out. After "employing" hundreds of robotic staff members in 2015, a hotel in Japan's Nagasaki Prefecture ended up "firing" more than half of them four years later, due to guest complaints and other troubles.

Besides the aforementioned mechanical workers, the Henn-na Hotel – which basically means "Weird Hotel" – also used an automated gardener and offered an electronic "butler" at your bedside that could tell you about the weather or arrange a wakeup call. Part of the problem was communication. For example, at least one sleeper snored so loudly that the nearby robot woke him up, thinking he was ordering it to do something. To make things worse, the front-desk robot couldn't answer basic questions, and humans had to be called in to repair the bots on a regular basis. The hotel ended up replacing about half of its 243 robots with human staff, but kept those it said were placed where they could be efficient and helpful.

Get a room:

  • First World Hotel, located near Kuala Lumpur in Malaysia, holds the Guinness World Record for most hotel rooms, with 7,351 rooms.

  • The 44,465-square-foot (4,131-sq-m) Royal Suite at the Grand Hills Hotel and Spa in Broummana, Lebanon, is the largest hotel suite on Earth.

  • The Grand Hyatt Cannes Hotel Martinez in Cannes, France, employs five hawks to keep seagulls and their droppings away from guests.

Share
WiseGeek is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Link to Sources
Discussion Comments
Share
https://direct.wisegeek.com/do-robots-make-good-hotel-staff.htm
Copy this link
WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.